Privacy Policy

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Glam Studio‘s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term The Glam Studio or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 33/34 High Street, Bridgnorth, Shropshire, England, WV16 4DB. Our company registration number is 12885814. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. Please read our Privacy Policy for more information on how we use cookies.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

FAQs

Do I have to pay a deposit?
We take a deposit on every booking to secure your appointment. For treatments £40 and under a £10 deposit is required. For treatments over £40 a £20 deposit is required. The remaining balance is then paid at the studio at your appointment.
How do I cancel my appointment?

We have a 48 hr cancellation policy.

If you’d like to cancel or reschedule your appointment within enough time of the cancellation period please do this in the “appointments” section in "My Account".
(Your deposit will be refunded to you or carried towards the rescheduled appointment)

If your appointment is less than 48 hrs away you will not be able to cancel online, you must contact the studio directly by phone, email or our social media channels.
Any deposits paid will NOT be returned.

Do I have to have a patch test?

Patch tests are required for some of our treatments and it is your responsibility to make sure you have your patch test.
You can pop into the studio during our opening times, an appointment is not required for patch testing, and only takes a few seconds.
It must be at least 24 hours before your appointment.

If you do not have a patch test before your appointment you may be refused your treatment and you deposit will NOT be returned.

Treatments requiring a patch test:

Do I need to book a hair consultation?

When booking an appointment for any of our hair colouring treatments for the first time you must also book a consultation.
The consultation is complimentary and takes 15 minutes.
Your consultation must be at least 24 hrs before your actual colour appointment.
During your consultation your stylist will discuss your hair with you and also give you a patch test for our colours.
If you decide at your consultation that you don’t want to go ahead with the colour appointment that is fine, and any deposit you may have paid will be refunded.

If you don't book a consultation your actual appointment may be refused and you will NOT get your deposit back.
For regular colour clients a consultation is not needed unless you want to change from your normal colour, or it has been more than 6 months since your last appointment.
You can book a colour consulation by clicking here.

Is there a minimum age for treatments?

You must be at least 16 years old to book in for any of our treatments

Proof of ID may be requested

If you book an appointment and can not prove your age or you are under 16 you will be refused treatment and you will NOT get your deposit back

Can I bring my children/child to my appointment?
Unfortunately we do not allow children in the studio. You must not bring children to your appointment.
You must be over 16 years old to book in for any of our hair & beauty treatments. Proof of id will be requested if necessary.
Is there parking close to the salon?
In Coleham there is free on-street parking with parking bays of up to 1hr and up to 3hrs.
Alternatively over the grey-friars bridge there is St. Julians car park less than 1 minute away.
Whats your Complaints procedure?

If you are unhappy with any part of your treatment please notify your therapist at your appointment or within 24 hours of leaving the studio.

We aim to deal with any issue quickly and we would happily offer to rectify what we can correct/change for you if a mistake has been made.  

We do not offer refunds

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    The Glam Studio

    01743 341003

    hello@theglamstudioshrewsbury.co.uk

    129 Longden Coleham, SY3 7DU, Shrewsbury

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    Privacy Policy