We have a 48 hr cancellation policy.
If you’d like to cancel or reschedule your appointment within enough time of the cancellation period please do this in the “appointments” section in "My Account".
(Your deposit will be refunded to you or carried towards the rescheduled appointment)
If your appointment is less than 48 hrs away you will not be able to cancel online, you must contact the studio directly by phone, email or our social media channels.
Any deposits paid will NOT be returned.
Patch tests are required for some of our treatments and it is your responsibility to make sure you have your patch test.
You can pop into the studio during our opening times, an appointment is not required for patch testing, and only takes a few seconds.
It must be at least 24 hours before your appointment.
If you do not have a patch test before your appointment you may be refused your treatment and you deposit will NOT be returned.
Treatments requiring a patch test:
When booking an appointment for any of our hair colouring treatments for the first time you must also book a consultation.
The consultation is complimentary and takes 15 minutes.
Your consultation must be at least 24 hrs before your actual colour appointment.
During your consultation your stylist will discuss your hair with you and also give you a patch test for our colours.
If you decide at your consultation that you don’t want to go ahead with the colour appointment that is fine, and any deposit you may have paid will be refunded.
If you don't book a consultation your actual appointment may be refused and you will NOT get your deposit back.
For regular colour clients a consultation is not needed unless you want to change from your normal colour, or it has been more than 6 months since your last appointment.
You can book a colour consulation by clicking here.
You must be at least 16 years old to book in for any of our treatments
Proof of ID may be requested
If you book an appointment and can not prove your age or you are under 16 you will be refused treatment and you will NOT get your deposit back
If you are unhappy with any part of your treatment please notify your therapist at your appointment or within 24 hours of leaving the studio.
We aim to deal with any issue quickly and we would happily offer to rectify what we can correct/change for you if a mistake has been made.
We do not offer refunds